Troubleshooting
This page contains a list of common issues and their solutions.
Browser Support​
The viewer supports the latest, stable releases of all major browsers and platforms that are still updated/supported.
| Edge | Firefox | Chrome | Safari (macOS) | Safari (iOS) | Chrome for Android | IE |
|---|---|---|---|---|---|---|
| >= 79 | >= 69 | >= 73 | >= 14 | >= 14 | 73 | No support |
aspect-ratio css property support​
The aspect-ratio css property is not supported by a range of legacy browsers. If you wish to support them, please style the viewer the following:
cylindo-viewer {
display: block;
aspect-ratio: 4 / 3;
--legacy-browser-aspect-ratio: 4 / 3;
}
| Edge | Firefox | Chrome | Safari (macOS) | Safari (iOS) | Chrome for Android |
|---|---|---|---|---|---|
| >= 88 | >= 89 | >= 88 | >= 15 | >= 15 | 88 |